The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the Company and the User, as well as other necessary matters, regarding the use of the AI-based beauty and plastic surgery consultation chatbot service "Medi AI" (hereinafter referred to as the "Service") provided by 316 Zone Co., Ltd. (hereinafter referred to as the "Company").
The terms used in these Terms and Conditions are defined as follows:
① These Terms and Conditions shall become effective by posting them on the service screen or notifying users through other means.
② The Company may amend these Terms and Conditions to the extent that such amendments do not violate relevant laws and regulations, such as the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, etc., and the Personal Information Protection Act.
③ In the event of an amendment to the Terms and Conditions, the Company shall specify the effective date and the reason for the amendment and provide notice through the in-service announcements section, along with the current Terms and Conditions, starting 7 days prior to the effective date. However, if the amendment is unfavorable to the User, prior notice shall be provided at least 30 days in advance, and the contents before and after the amendment shall be clearly displayed for comparison.
④ If the user does not express an explicit refusal by the effective date of the amended Terms and Conditions, the user is deemed to have agreed to the changes. Users who do not agree to the amended Terms and Conditions may terminate the service agreement by withdrawing their membership.
① The company provides the following services:
② The Company may change, add, or discontinue all or part of the provided services as necessary for operational or technical reasons, and will provide prior notice in the event of significant changes.
③ In principle, the service is available 24 hours a day, 1 days a year, except in cases where it is impossible due to the company's business or technical reasons.
① Users may use some services without registering, but chat records are not saved and some features may be restricted when using as a non-member.
② Membership registration is possible via email or social login (Kakao, Google, Apple, X, etc.). Members must provide accurate information and may not register by using another person's information.
③ Members are responsible for managing their account information (email, password, etc.) and must not allow a third party to use their account.
④ If a member becomes aware that their account has been stolen or is being used by a third party, they must immediately notify the company and follow the company's instructions.
① This service is available only to users aged 19 or older.
② The Company may request identity verification (e.g., mobile phone verification, PASS, etc.) to confirm age, and will immediately restrict use if it is confirmed that the user is a minor.
① The user guarantees that they hold legally legitimate rights to the input content, such as text, images, and files, that they have entered.
② The User grants a non-exclusive, free license to the Company to use, reproduce, store, transmit, display, and process (such as summarizing and generating reports) the input content for the provision, operation, and improvement of the Service.
③ Rights to the output belong to the user to the extent permitted by relevant laws and regulations. However, similar output may be provided to other users for identical or similar input, and the Company shall not be held liable for any disputes between users arising therefrom.
④ When a user discloses or uses the output externally, they must indicate that it is a "result generated using Medi AI" and must not use it as a basis for medical diagnosis or treatment.
① The output provided by the service constitutes general information in accordance with the "Ministry of Health and Welfare Guidelines for Non-Medical Health Management Services" and does not constitute a medical act (diagnosis, prescription, treatment, etc.) under the Medical Service Act.
② Printouts cannot replace a medical professional's diagnosis or treatment, and users must visit a medical institution and consult with a specialist if medical judgment is required.
③ The Company does not guarantee the completeness, accuracy, reliability, timeliness, or suitability for a particular purpose of the AI response, and hallucinations, errors, biases, etc. may occur.
④ The company displays the following information at multiple points, such as when the chat starts, at the bottom of the response body, and at the time of sign-up.
① Members' chat records may be stored for the purposes of service provision, quality improvement, and customer support, while non-members' chat records are processed only for the minimum period required to generate a response and are then immediately discarded.
② The Company may utilize users' input and output data after pseudonymizing or anonymizing it to improve service quality and train AI models. However, users may opt out of the use of such data for AI training at any time through the settings menu.
③ Input and output data obtained after indicating a refusal to use for AI training will not be utilized for AI training, and data that has already been reflected in training and processed into an uncombinable form prior to the refusal may not be retrieved.
④ If a user deletes chat records, they will no longer be displayed on their screen, and the company will destroy them without delay, except for the period stipulated by relevant laws.
⑤ Sensitive information (health information, body photos, etc.) is excluded from the default values for AI learning and may be used restrictively after pseudonymization only with the user's explicit and separate consent.
① The Company may provide information on affiliated medical institutions (hospital name, location, procedure information, price, etc.) or link to the chatbot or reservation page of affiliated medical institutions in accordance with the user's explicit consent.
② The Company receives a “monthly fixed advertising fee” from affiliated medical institutions and does not receive any form of commission proportional to the results of the user’s treatment or procedure or sales.
③ The guidance and recommendations for affiliated medical institutions provided by the Company do not constitute patient solicitation or referral under Article 27, Paragraph 3 of the Medical Service Act, and are intended to provide general information for comparison with identical or similar medical institutions.
④ All responsibility related to medical treatment or procedures received by the user at an affiliated medical institution lies with the said affiliated medical institution, and the Company assumes no responsibility for the quality, effectiveness, or side effects of the medical services.
⑤ In the event of a switch to a chatbot of an affiliated medical institution, the Company shall notify the user in advance of the fact of data transfer and the items to be transferred, and reconfirm the user's consent.
Users shall not engage in any of the following acts:
① The Company may restrict the use of the Service or terminate the contract without prior notice if the User violates the obligations under Article 11.
② The Company may suspend the provision of all or part of the Service in any of the following cases:
① All intellectual property rights relating to the Service itself, the content and software provided by the Company, belong to the Company or the rightful rights holder.
② Unless otherwise permitted by the Company, the User shall not reproduce, transmit, publish, distribute, broadcast, or provide to a third party for commercial purposes any information obtained through the Service.
① The Company shall not be liable for damages caused by force majeure events such as natural disasters, war, power outages, or communication interruptions, suspension of telecommunications services by key telecommunications carriers, or reasons attributable to the User.
② The company does not guarantee and assumes no liability for the following matters.
③ The exemption under this Article shall not apply to the extent that it conflicts with mandatory provisions, such as Article 6 of the Act on the Regulation of Terms and Conditions.
The Company complies with relevant laws and regulations, including the Personal Information Protection Act, to protect users' personal information, and matters regarding the processing and protection of personal information are governed by a separate Personal Information Processing Policy.
① The Company and the User shall endeavor to resolve any disputes arising in connection with the use of the Service through mutual consultation.
② If the matter is not resolved through consultation, a lawsuit may be filed with the competent court under the Civil Procedure Act, and the court having jurisdiction over the location of the company's head office shall be the court of first instance with agreed jurisdiction.
③ These Terms and Conditions shall be governed by the laws of the Republic of Korea.
These Terms and Conditions will be effective from June 2, 2026.
Contact (Customer Center)
E-mail : help@sc301.co.kr, Phone number: 1666-1301